Return & Exchange Policy
RETURN POLICY
Payment Refunds are applicable only in case of damaged products or delivery of incorrect product delivery for only Prepaid Orders.
No refund is initiated for COD orders.
Returns and Replacements are done free of cost if wrong products (incomplete sets or incorrect style), wrong sizes (sizes other than that ordered), or damaged products are received by the customer.
Exchanges:
Only size exchanges are allowed. Items can be exchanged for a similar size or a different size.
Return Intimation:
You can Email Us at Hello@glowysk.in within 48 hours from the date of delivery. The details of the return (Order number, courier docket No or AWB No, and Reason for Return) should be shared with Customer Support by email.
Guidelines for a valid return:
- The product, if any, should be in its original condition
- A box should be retained and returned
All products sold by The Beauty Co. are 100% genuine. We understand how much you value your every purchase. We are committed to making your shopping experience a delightful one.
CANCELLATION POLICY
An easy cancellation process is available for all our esteemed customers. You can cancel your online order before the product has been shipped. Your entire order amount will be refunded.
You can cancel an order in easy steps:
Email us at Hello@glowysk.in
Please Note that the complete order needs to be canceled. We do not accept Partial order cancellation requests. Cancellation charges of Rs.100 will be charged after the order is completed/shipped.
REFUND POLICY
Refund is provided for only Prepaid Orders, not for COD Orders.
Your refund will be initiated by us within 2-5 business days of receiving the refund request and authorization of the refund.
In cases where a Free product is availed during times of Offer, a Refund of only half the amount (50%) of the ordered product will be given to the customer if eligible.
Your refund is estimated to be credited to the account, used for order payment, between 4-8 days after initiating the refund. Please note that the timing of the actual account credit is dependent on multiple external agencies such as banks, payment gateways, and external couriers (for cheques).
MODE OF REFUND
For both canceled orders & returned products (due to incomplete sets, incorrect style, wrong sizes, or defective products delivered), the refund amount will be credited back into the same account (online banking, credit card, debit card) that was used to make the purchase.